Healthcare Website Accessibility & HIPAA + ADA Compliance

800+

Annual Lawsuits

Up 18% year-over-year

Trend

$25,000-$45,000

Avg Settlement

Patient portals must be fully accessible for scheduling, viewing records, and managing medications

Medical information PDFs must be tagged and searchable for screen readers

Critical health information (allergies, medications) must have high contrast and clear labeling

Appointment booking must be 100% keyboard accessible and announce availability

Telemedicine platforms must support captions and screen reader compatibility

Forms collecting health history must have clear labels, error messages, and field validation feedback

Patients using speech-to-text or keyboard only cannot book appointments. Impacts patient access to care. Violates both ADA and patient care standards.

Screen readers cannot read medical instructions. Patients with vision disabilities cannot access critical health information. Creates safety risk.

Color-blind users cannot see available appointment slots. Green/red only conveys meaning visually. Patients excluded from scheduling.

Screen reader users cannot understand medication list structure. Names, dosages, and frequencies not clearly associated. Safety risk.

Deaf and hard-of-hearing patients cannot participate in video visits. Violates ADA and creates healthcare disparities.

Audit patient portal for full keyboard navigation in scheduling

Test appointment booking with screen reader (NVDA, JAWS)

Ensure medical PDFs are tagged and OCR'd for screen reader access

Verify medication lists use text labels, not color alone

Test forms for clear field labels, required field indicators, and error messages

Implement captions on all telehealth video visits

Check that critical health information (allergies, warnings) has high contrast

Verify wait times and appointment availability shown in text, not color alone

Test insurance and billing forms for accessibility

Ensure search functionality works with screen readers and keyboard